1) Can I make a reservation without a credit card?

A valid credit card is needed to guarantee the reservation with the hotel. However, you can make a booking using someone else’s card provided you have their permission.

2) Are my credit card details safe?

www.visitvelikoturnovo.com uses a secure connection for your booking

3) I am a new user, how I can register?

It is very easy. In the top of the page you will find a section that says "Sign In", click on it and fill in.

4) Do I need to register to leave a comment?

Yes.  Also, if you sign up will be much easier for you to surf on the Web. You can do things that an unregistered user can’t, such as reserving hotel rooms or upload photos.

5) How do I know my reservation is confirmed?

As soon as you have completed the booking process, we will also send you a confirmation email with all your booking information.

6) I have booked a hotel but I did not receive a confirmation by email. What do I have to do?

Please carefully check the inbox and the spam/junk folders for the email address you provided when making the booking. If you need any assistance you can contact us.

7) Are the facilities in the room that I have booked guaranteed?

Yes, the room facilities listed under each room type are guaranteed by the hotel.

8) Where can I find the address of the hotel?

You can see the hotel’s address in the tab of the hotel.

9) How do I find out if a hotel allows pets?

The conditions relating to pets are in the "Conditions" in the tab of the hotel. If you have questions should contact the hotel directly.

10) Can the hotel store my luggage before check in or after check-out?

If the hotel has a luggage storage it will be displayed on the hotel’s page under " Services". For more information regarding the hotel’s facilities on luggage storage please contact the hotel directly.

11) How can I get information about Bulgaria?

For more information on Bulgaria, access the Bulgarian Tourism Agency.

http://www.bulgariatravel.org

12) How can I purchase promotional material for distribution at international level? 

To purchase promotional materials need to submit its proposal to the municipal tourism office in Veliko Tarnovo:
tic@velikoturnovo.info

13) I would like to receive suggestions from cities and towns in the region of Veliko Tarnovo to visit. What is recommended?

Within this website you will find tours to help you to decide which part in the region you will like to visit. You can also contact the tourist office in Veliko Tarnovo by e-mail

tic@velikoturnovo.info 

14) What is the voltage in Bulgaria?

The voltage in Bulgaria is 220 V, 50 Hz

15) Is there any site aimed at professionals of Tourism?

Through the tourist office in Veliko Tarnovo you can get information specifically aimed at tourism professionals, via email:

tic@velikoturnovo.info

16) I have suggestions about destinations and services.

Please send an e-mail to:

tic@velikoturnovo.info

17) How do I use the content from the site?

The site content can only be used for promotional purposes, citing the source of origin and placing a link to the site.

18) How can I drive a car in Bulgaria?

To travel on main roads in Bulgaria is necessary to carry a special sticker on the windshield. The vignettes can be purchased at border crossings, post offices and petrol stations.

It is recommended to travel with a car with a all risks insurance (see your insurance coverage abroad before you travel) and that the vehicle is in perfect condition for the trip

19) How can I get a taxi?

You will find taxi booths located in the respective taxi ranks. You can take a taxi by calling a taxi company or directly on the street.

20) Urban transport

Veliko Tarnovo is served by public transport. The ticket is usually acquired when boarding the vehicle.

21) Car Rental

You can rent a car from international companies like Avis car rental, Hertz, Budget, Eurocar, etc. Many of the hotels in Bulgaria offer this service through a licensed rental car of companies in Bulgaria.

22) What are the Bulgarian airports?

Bulgarian airports are:

Sofia Airport: www.sofia-airport.bg

Varna Airport: www.varna-airport.bg

Bourgas Airport: www.bourgas-airport.com

Plovdiv Airport: www.plovdivairport.com

23) I need a passport or visa

Most foreign citizens entering Bulgaria do not need a visa but must carry a valid passport. The list of countries which citizens need visa, when entering Bulgaria, can be found in www.mfe.government.bg

24) Currency and credit cards

The Bulgarian lev is pegged to the euro. 1 EUR = 1.955 BGN.

You can change money at banks and in any of the numerous bureaux de change.

Exchange rates are about 1 BGN:

1 USD 1.56 LEVA

1 EURO 1.96 LEVA

1 CHF 1.39 LEVA

1 GBP 2.28 LEVA

Credit cards: Most hotels work with VISA, Master Card or American Express